Have a Question?

Check out our frequently asked questions below.

If you don't see what you're looking for, feel free to contact us!

FAQs

  • The first session is all about getting to know you! You and your therapist will discuss what is bringing you to therapy, personal history, current challenges, what you hope to accomplish, and how your therapist can best support you.

  • Each person’s journey is unique, so the length of therapy can vary. Some clients come for a few months to work through a specific challenge, while others find ongoing therapy helpful for continued support. The duration depends on your goals, progress, and what feels right for you. Factors such as session frequency, progress made, and the complexity of concerns all play a role. What matters most is open communication with your therapist, so together you can shape a plan that supports your desired outcomes.

  • That really depends on you and your goals. You and your therapist will work together to create a schedule that feels right for your needs. Many people begin with more frequent sessions and then adjust as they grow and heal. Ultimately, it’s about finding a rhythm that best supports your journey!

  • YES. We offer secure, HIPAA-compliant telehealth sessions at the same rate as in office therapy. Our therapists are licensed in Utah and Idaho for telehealth services. If you’re eligible, online therapy is a great way to fit therapy into your schedule, from the comfort of your own home!

  • We offer a competitive cash rate of $135/session, with the individual intake assessment (very first session) being $150. This payment option allows you to directly manage the cost of your treatment without involving insurance providers.

  • We take most major insurances.

    Aetna, Regence BlueCross BlueShield of Utah, EMI, PEHP, SelectHealth, United Healthcare, and Cigna.

    Coverage varies by plan, so we recommend checking with your insurance provider to confirm if we’re in-network. If your plan isn’t covered, we’ll work with you to explore other options or discuss self-pay arrangements, if necessary.

    Here are some questions to ask your insurance provider to verify your coverage:

    • Does my plan cover mental health services?

    • Is my therapist in-network? If not, do I have out-of-network benefits?

    • What is my copay or deductible?

    • How many sessions per year are covered?

  • Insurance can help cover therapy, but there are limitations:

    • Diagnosis Requirement: Insurance companies require a mental health diagnosis to cover treatment.

    • Limited Sessions: They may limit the number of sessions or only cover certain treatment methods.

    • Privacy Considerations: Insurance may request access to your session notes.

    • Deductibles & Copays: Some plans have high deductibles or specialist copays, meaning paying out-of-pocket may be similar in cost.

 Policies

  • Payment and/or copays are due at the time of session. We accept most major credit cards, as well as Health Savings Account (HSA) cards.

    A credit card must be on file before the first session. All clients will be required to enroll in auto pay with the credit card on file.

  • Life happens; we understand that! If you are unable to attend your therapy session, please provide at least 48 hours’ notice. Cancellations made before the 48-hour window will not be charged. However, if a cancellation occurs with less than 48 hours’ notice, you will be responsible for the full session fee. Late cancellation and no show fees are NOT covered by insurance and are the client’s responsibility to pay. These fees will be charged directly to the card on file.

    If you know in advance that you need to cancel, please let us know as soon as possible—it helps us and other clients out!

    If you are more than 15 minutes late to a session without contacting us, it will be considered a no-show, and you will be charged the full session fee. Please note that if you arrive late to a session, the remaining time will be used, but your session will still end at the scheduled time.

  • We understand that life can bring unexpected challenges. In the event of a genuine emergency, clients are permitted one emergency cancellation per calendar year without being charged.

    A genuine emergency is defined as a sudden, unforeseen situation that requires immediate attention and prevents attendance at a scheduled session. Examples include:

    • Severe illness or medical emergency

    • Accidents or injuries

    • Unexpected hospitalization

    • Family emergencies

    Clients are expected to notify their therapist as soon as possible regarding the emergency and arrange for the session to be rescheduled.

    Please note emergencies do not include scheduling conflicts, work conflicts, forgetting an appointment, or similar circumstances.

  • Confidentiality is one of the most important parts of the therapeutic relationship. For therapy to be effective, there needs to be a strong sense of trust, as we often discuss personal and sensitive topics that may not be shared anywhere else. You can expect that what you share in session will remain private. This agreement is called Informed Consent, and you will receive a written copy for your records.

    That said, there are a few situations where our therapists are legally and ethically required to break confidentiality in order to protect you or others. These include:

    • Suspected abuse or neglect of children, vulnerable adults, or elders, which must be reported to the appropriate protective services or law enforcement.

    • Risk of serious harm to yourself or if you threaten to harm another person.

    Outside of these exceptions, your privacy is our top priority, and protecting it is central to the work we do together.

    If you’d like your therapist to share information with someone else involved in your care, we can do so only with your written permission.

  • Maybe! Requests for treatment summaries, disability paperwork, or work accommodations are considered on a case-by-case basis. However, we do not provide letters for emotional support animals, child custody evaluations, or legal matters. If you have a specific request, feel free to ask your therapist about it.